Service
Pay more attention to machines and service experience
Our ServicesFrom pre-sales consultation to on-site installation and debugging; From regular after-sales inspections to spare parts delivery, as well as customer training, each Galway engineer has rich service experience and provides high-quality professional services to safeguard your machine
Personalization | Customized solutions
Provide customers with various customized and cost-effective solutions to meet their diverse and personalized molding and equipment management needs. At the same time, we provide workshop planning, equipment configuration plans, product process plans, enterprise financing plans, and the best cost-effective product plans to meet customer needs.
7/24 | Quick response
The service team provides customers with full-time service 7 days a week, with over a hundred engineers providing continuous online support, from pre-sales technical solution support to installation and debugging guidance, maintenance guidance, and analysis and handling of difficult problems, achieving timely and effective response
INTERNET CONNECTION | remote diagnosis
The connection includes two tool platforms. The first is the computer remote diagnosis system independently developed by Yizhimi, which directly connects to the control system of the faulty machine to quickly analyze, identify, and solve various problems in the control system; The second type is the AR remote collaboration platform, which can provide customers with analysis and diagnosis of service problems other than control systems
Predictive | Maintenance Services
The equipment control system not only has a regular maintenance reminder function, but also provides corresponding weekly, monthly, quarterly, and annual maintenance knowledge; It also has preventive monitoring and reminder functions for core components, allowing customers sufficient time to handle spare parts stocking and reducing the risk of prolonged downtime
Global Express | Quick Accessories
The service network covers 76 cities and regions across the country, as well as 23 overseas parts centers. Warehouse spare parts cover hydraulic components such as servo systems, electrical components such as control systems, processed parts such as material management components, and vulnerable parts, achieving 24-hour fast delivery
Expert level | Training support
The expert team provides comprehensive online and offline diversified training services for customers with needs. Maintenance cases, video sharing of routine operations and fault handling, AR remote training, all training materials on cloud disk
